Archive | June, 2019

We’re taught from early on that success is everything. Win the game or ace the test and you get the grown-up’s approval. Then we get older and succeeding becomes even more important. You got into a hot shot college? Congrats! You won the contract? Great! You built a multi-million dollar business? Super!

But here’s what nobody tells you – before you can win you’ve almost always got to lose, and lose big, and lose often. You’ve heard the expression, “Nothing ventured, nothing gained,” right? Well, when you venture you don’t always gain. Many times you lose, and you lose big.

And when that happens, your confidence takes a nose dive. The next time out you hedge your bets, you pull your punches and you don’t try as hard. Why? Because that way if you fail again, you can tell yourself that you didn’t lose as big. It’s funny, but it’s also human nature.

People fail a time or two and then what do they do? Sadly, many quit. They just give up. Failure hurts too much. It’s humiliating and embarrassing and they’d rather play it “safe.” Which actually means they don’t want to play at all, they just want to sit in their cozy cotton lined box and never venture outside into the cruel world again.

Here’s what those people don’t know: The ONLY way to truly, absolutely, permanently fail is to quit. Everything else is simply a step on the way to success.

Did you know…

– The average millionaire goes bankrupt 3.5 times.

– There is a new millionaire created every 58 hours.

– The average millionaire doesn’t realize their dream until age 45 and becomes a millionaire at 54.

– The average millionaire dabbles in 17 different businesses, concepts, schemes and enterprises but doesn’t hit it big until the 18th try.

Entrepreneurship is the quickest way to become a millionaire. 74% of all millionaires in America became millionaires through entrepreneurship.

The average millionaire goes bankrupt and what does s/he do? Dusts themselves off and tries again. And again. And again. Failure is a temporary detour, not a roadblock. I absolutely promise you, if you’re still breathing then you can still succeed and succeed BIG, regardless of how many times you’ve failed in the past.

Remember those Chicken Soup for the Soul guys, Jack Canfield and Mark Victor Hansen? Their manuscript got rejected 140 times by 140 different publishers. Most people would have quit after the 10th or 20th rejection, but they just kept sending out that manuscript until the 141st publisher took a chance. Result? Both of them are millionaires many times over.

Winston Churchill failed the sixth grade and he was defeated in every public office role he ran for. Then he became the British Prime Minister at the age of 62 and led his country to victory in WWII.

Success consists of going from failure to failure without loss of enthusiasm. – Winston Churchill

R. H. Macy had a long and undistinguished history of failing businesses, including the first Macy’s in NYC. No one would have bet on him, but he went on to create the biggest department store in the world.

Marilyn Monroe’s first contract with Columbia Pictures expired because they decided she wasn’t pretty or talented enough to be an actress. But Monroe kept plugging away, and even today’s audiences know and love her decades after her untimely death.

Toyota passed over Soichiro Honda for an engineering job. He could have quit on his dreams. Instead, he went on to make motorcycles and cars and becoming a billionaire in the process.

Thomas Edison’s teachers told him he was “too stupid to learn anything.” Imagine how that could impact a child, hearing from the ‘experts’ that you’re too stupid to learn. Most kids would stop trying. Not Edison.

Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time. – Thomas Edison

Vera Wang failed to make the U.S. Olympic figure-skating team. Then she got passed over for the editor-in-chief position at Vogue. Time to realize she was a failure, right? Wrong. At age 40 she began designing wedding gowns and today she’s one of the hottest designers in the business and a self-made billionaire.

You’ve probably heard that Walt Disney was fired by a newspaper editor because he “lacked imagination and had no good ideas.” But did you know that he had several failed businesses before the premiere of Snow White?

The difference in winning and losing is most often…not quitting. – Walt Disney

Albert Einstein’s teachers labeled him “slow” and “mentally handicapped.” What if Einstein had actually believed the people who made these proclamations? For one thing he never would have won the Nobel prize in physics.

Henry Ford’s first auto company went out of business. He abandoned a second because of a fight and lost a third to declining sales. Yet he went on to become one of the greatest American entrepreneurs ever.

If you think you can do a thing or think you can’t do a thing, you’re right. – Henry Ford

J. K. Rowling was unemployed and living on social security while writing her first Harry Potter novel. It was rejected by 12 different publishers and finally picked up with a paltry advance of just 1,500 pounds, but now she became the first person to become a billionaire through writing.

For every failure to success example I’ve given here, there are literally hundreds of thousands of others out there. And the only thing stopping you from becoming the next failure to success story is you. So what are you waiting for?

Hurry up and get your failures out of the way so you can go on to create big success for yourself too. And maybe someday your story will be featured right along with Einstein’s, Ford’s, Disney’s and all the other great people who refused to let a little thing like failure get in their way.

One of the biggest expenses for some businesses is advertising. Think about the auto repair shop, the kitchen cabinet maker, the plumber, etc. They can spend a small fortune each month running ads that might not even pay off. After all, what’s the reaction of most people to advertising? It’s disbelief. “Sure they say they’re great, but… They all say that!”

But what if you could show offline clients how to get all of their business from referrals, thereby saving the money they spend on advertising? What would that be worth to them? Frankly, it should be worth about 2-3 months of their current advertising budget, paid directly to you.

This won’t work for all businesses, so use your best judgement on which businesses to work with using this strategy. While every business will be different, you can quickly learn the basics on how to set up a referral system that brings in as much if not more business than their current advertising.

Let’s use an automotive repair shop for our example. First, what do most people think of when considering auto repair places? The shops are dirty, the mechanics try to take advantage of customers by doing work that doesn’t need to be done, they take too long to make repairs, you have to arrange for transportation while you don’t have your car, their waiting room is depressing, etc.

We want to change all of those things. Cleaning the shop up won’t cost a thing beyond labor and it can make a tremendous difference in how people perceive the shop when they arrive. If the outside of the shop needs a new coat of paint, some flowers planted in the bed out front or a fresh sign, it should be seen to. This alone can bring more business in off the street.

Next, unless the mechanics are really good at explaining what needs to be done to the mechanically illiterate, there should be a liaison between the mechanics and customers. This liaison will show the customer what the problem is, what might have caused it, why it needs to be fixed and what it will cost. A clear, thorough explanation without technical mumbo-jumbo can go a long way to putting the customer at ease and making them feel they’re not being taken advantage of.

If the work is going to take longer than, say, 90 minutes, the auto shop either provides a loaner car or offers to drive the customer to their home or place of work, picking them up when the car is ready. How many auto places do this? Almost none. Imagine the word of mouth this alone can create.

If the customer opts to wait for the car, they’re shown into a waiting room that looks more like a living room than a nasty waiting room. The chairs are plush and comfortable, there’s flat surfaces if they want to work on a laptop or do anything at a desk, and instead of the usual daytime television, there’s a DVD playing of a truly funny and non-offensive comedian. Who doesn’t feel better after laughing? Plus there’s beverages – not just coffee – and maybe even some bagels, fruit or danish.

After the repair is made, the car is washed and cleaned. The bigger the repair, the better the washing and cleaning. This could range from a quick exterior wash to a full wash and wax outside, vacuuming and wipe down inside. An alternative would be to set up an affiliation with a nearby car wash, getting car wash tokens in bulk at a discount. Then for every $x amount of money spent, the customer gets a token. If the amount is $50, then on a $300 repair job the customer would get 6 tokens which could be used for 6 car washes. This is hugely unexpected by the customer and something they’re likely to brag about to others for weeks.

If the customer doesn’t receive car wash tokens, she should be given something. It could be as simple as homemade looking cookies for the road or a cup of good coffee to go. As the customer is paying her bill and receiving her tokens, she gets a very brief questionnaire about her experience. The final question is, “Can we use your comments for marketing purposes?” Thanks to the law of reciprocity and the small gift she received, she’s almost certainly going to say ‘yes.’ These comments can be put on the business’ website, and after several months should number in the hundreds. If they ever do more advertising, all they’ll need is a list of these comments along with their hours and location to create a very effective ad.

The customer gets an actual thank you card in the mail within 2 days of her experience at the shop. On the card is a photo of the shop with all the employees out front, holding a giant blank sign. Only the sign isn’t blank, it only appears that way when the photo is taken. Before sending it out, “THANK YOU customer name!” is hand written onto that blank sign. If they have the technology they can do this in Photoshop, but hand writing it in is fine. In the card is a very warm thank you along with 2-3 magnets containing the business’ details and the suggestion she give one or two to friends.

Finally, 3 to 6 days later the customer gets a follow up phone call, inquiring if the car is still running fine and making sure everything is alright. If there should be any problem, being this proactive will keep the business in good favor with the customer. And if everything is fine, it leaves the customer with a very warm, cared-about feeling that they simply don’t get with the typical auto mechanic.

This has been just one example – how you set up a referral program will vary according to the type of business you’re working with. You probably noticed that nowhere in this sequence did we actually ask the customer for referrals. Typically the best way to get great word-of-mouth advertising isn’t to ask for it – it’s to give the customer such an amazing experience, they just have to brag to others about it.

“I Hereby Dub Thee, Super Duper Expert! Now Go Forth, Change the World & Prosper!” If only it were that easy to become an expert – just get someone to tap a sword on both your shoulders as you kneel and PRESTO! You are now the go-to person for your niche.

Wait – it actually can be almost that easy.

The first thing you need to know about becoming an expert is WHY you want to be one. When you are viewed as the expert, people want to buy your products and services. They also want to promote you. Whether it’s sharing your stuff via social media or interviewing you for the news, you become THE person in your niche that people gravitate to.

The second thing to know is HOW to be seen as an expert, and it works like this: You need to ACT like an expert, THINK like an expert, and SPEAK like an expert. And all three of these will become natural when you believe you are indeed the expert. But what if you don’t believe you’re an expert? Then start acting like you are and your actions will bring about the belief.

Of course, none of this is of any value if you don’t have a clue when it comes to your niche. That’s why constant study and practice in your field is essential. You’ve got to know what you’re talking about, and the best way to do that is to learn from others as well as from your own experience.

So how do you get others to view you as the go-to person, the expert they should do business with? Here are 12 methods:

1. Choose your niche carefully. It’s much easier to be a great big fish in a small pond than a whale in the ocean. For example, if you want to be a business coach, you’ve got a ton of competition. But if you coach massage therapists on how to grow their businesses, you can very quickly become a whale of a fish in that particular pond.

2. Act like you have a list of thousands, even when making your debut blog post. Be a professional from day one by imagining you have thousands of people depending on what you say and do. Sure, the only person reading your blog is your grandma, but keep in mind that’s going to change soon. The debut post you write today will eventually be read by hundreds or thousands of people, so make it good.

3. Use a great incentive to build your list from Day 1. Yes, offering to keep them updated on your blog posts will yield you some subscribers, but offering a coveted bribe will get you far more. And if your incentive isn’t ready yet, just tell them what it is and that by adding their email you’ll send them a copy the moment it’s ready.

4. Write a newsletter. Yes, an actual newsletter. And do it weekly. Put it in PDF form so readers can download it. Anything in PDF has a higher perceived value, probably because PDF’s are often paid for.

5. Interview experts for your newsletter. When you have an expert interview inside your PDF newsletter, it raises your own perceived stature considerably.

6. Hold webinars. This is less effective in the online marketing niche because it’s already done so extensively. But if you are in any other niche, offer to hold webinars and give free teaching. You can make these offers via social media and also to list owners. Your goal is to get in front of and help as many people as possible. Make sure they sign up for the webinar – this allows you to capture their email address. And if you don’t yet have a product of your own to promote, offer individual or group coaching at the end of the webinar. Split proceeds with the list owner (if there is one.)

7. Guest blog. The more high traffic websites you can appear on, the better. Always insert your short bio at the end and offer them your free incentive to click your link.

8. Pay attention to what people ask you – it’s important. The questions you receive are a great indication of what’s on the minds of your prospects. Find ways to answer those questions in a straight forward manner.

9. Skip the big words. You might think being an expert means using a lot of big words and fancy phrases, but what being an expert really means is have the capability to help others further their goals – no fancy lingo needed.

10. Find your voice and your message and stick to them. You don’t need to know everything about everything. What you do need to know is a whole lot about a whole little. Choose your stand on a topic and make your best case – don’t try to make everyone else’s case as well. For example, if your stand is that massage therapists can do 100% of their own marketing and do it completely through the Internet, don’t tell them how to hire a marketing agency or place a newspaper ad – tell them how to do their own online marketing. That’s it.

11. You don’t have to re-invent the wheel. You can if you want to, but you don’t have to. You might think that to be an expert you’ve got to be constantly thinking up new ways of doing things, but that’s not true. 99 times out of 100 it’s best to stick with what works. For that 100th time, make sure you test it yourself before advising anyone else to try it.

12. Recycle your content. A blog post can become an article in your newsletter, which can become the content for your latest video, etc.

Remember: When you think, act and speak like an expert and have the knowledge to back it up, you ARE the expert. It really is that simple.